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What our customers are saying about us

 

What our customers are saying about us

Arax Jewellery Owner Eddie

When I decided I wanted to ask my girlfriend to marry me, I knew I needed a ring but didn’t know where to start. I decided to go to ARAX Jewellery.

Upon arrival, the friendly and professional staff showed me possible rings. Sevag sat me down and gave me a tutorial on diamonds. I had no idea!!! Although they were nice, they were not what I had in mind. Based on a picture of a ring I had, Sevag helped me design a custom ring for my Fiancée. They were courteous and professional with their work and service. A few weeks later I got the beautiful ring and asked my girlfriend to marry me. She said yes!!!

Shant Kalache

My wife had both her wedding and engagement rings stolen when our house was robbed. Eddie and the team at Arax Jewellery made it their personal mission to ensure that the new rings were not only in line with what we could claim through our insurance company, but also better than what we had before. We were replacing “big box” store rings – what we got from Arax Jewellery were handmade and exquisitely designed. The diamonds were stunning and of the best quality – Eddie worked so hard to find the perfect ones for our rings. Best of all, we were treated like family throughout the whole process. The robbery was terrible, but in the end, Arax Jewellery made us happy (and lifelong) customers.

Richard Marginson

I went to Arax Jewellery on the recommendation of two colleagues to get a custom-designed engagement ring made. I cannot speak highly enough of the service I received or how I felt like the staff genuinely cared about the milestone I was preparing for. Eddie worked with me every step of the way with kindness and patience – even when I had silly questions (because hey, I knew nothing about jewellery!) I visited the store again with my fiancée this past week to look at watches and wedding bands – suffice it to say we’re customers for life and I’d recommend the folks at Arax to anyone I know.

Johnny H

I can’t express how incredibly pleased I am with the service, honesty and care Arax shows its customers. I went to Arax with my grandmother’s wedding band, which had been completely wrecked by another jeweler in resizing it. Eddie worked his magic and made my ring look like new again.

I had previously been to Arax over a decade ago. Nothing has changed, still phenomenal workmanship and customer care.

Thank you so much Arax. I will be recommending you to everyone I know!

Nick P

Ever since Arax moved to Longo’s Plaza at York Mills and Leslie I have taken several pieces of jewellery there for repairs. I have also purchased a piece of jewellery handcrafted for me and it turned out perfectly. Always a positive experience and excellent service.

Myrna Hanet

CA S
CA S
03:17 18 Jun 18
When we originally met Eddie to discuss adding diamonds to my platinum engagement and wedding band Eddie provided us with precise details of what he was going to do and gave us a very good idea of how it was going to look like after it was finished and when we finally saw the finished product it was more beautiful than we could have imagined!The story doesn’t end there...after a few months later I had damaged my engagement ring so severely that the shape of it was no longer round and was very upset so we took it back to Eddie to see if he could fix it and after a week he restored it to its’ original state and again we could not believe the skill and expertise this man possesses.Also just to let you know this is the first review we have ever written for anyone but we felt compelled to write it because we were so pleased with the amazing personal service and custom craftsmanship we received from Eddie. Also every time we visit Arax we receive a warm welcome from his family and they are the nicest people you would ever want to meet.God bless you and your family and thanks for everything!Catherine and Victorread more
Dayle B
Dayle B
16:19 20 Jun 18
Fabulous store. Nice people. Excellent work. Fair price. That about sums it up. Thanks Eddie for the beautiful job you did resizing my channel set diamond band. You went above and beyond my expectations. I've already recommended ARAX JEWELLERS to friends and neighbours.read more
SeancGilchrist
SeancGilchrist
18:06 21 Jul 18
Great service, clean/ professional environment, and fast/ high quality work. After calling a handful of shops, I came into Arax Jewellers to get a ring resized. The price was fair, and the work was done with in a day! They also gave me a rough appraisal and polish on 3 other pieces for no charge. My ring was expertly done. Can't tell it had been upsides at all. It was shining so bright after they cleaned it up. I was truelly impressed. (In response to the man with the negative review commenting on how many of the reviews may be fake due to first time reviews. The gentleman I delt with did mention "if you are happy with our work please leave us a positive review on Google". To which my response was "I was already planning on leaving 5 stars!" It makes sense how someone would want to review for the first time after such an enjoyable experience. Just my two cents.)read more
Phillip Choi
Phillip Choi
20:43 10 Apr 18
Once I walked into the store, I was provided with excellent customer service. I felt like I was part of the family and was treated with the utmost care. I was very satisfied with my experience at Arax as they are very knowledgable and extremely professional. I will definitely come back as the service was perfect and their select of jewellery are all handmade on-site with such creativity.read more
xiaotong zhang
xiaotong zhang
14:26 22 Jun 18
Very nice store. Sevag is very professional and gave me pretty good advice, which helped me a lot. A totally trustworthy store.read more
Michelle Yeu
Michelle Yeu
17:44 18 Sep 18
I went into Arax initially back in January to ask about resetting my diamond into a halo setting. Sevag was professional and answered all my questions. I returned to the store a few months later when I was ready to reset the ring. I showed Sevag a photo of what I wanted, they came up with a rendering then an actual model. We discussed the size of the diamonds to be used and cost etc. Once I approved it, the ring was made in a couple of weeks along with an appraisal report. The ring was exactly what I asked for and it is beautiful. After I saw the my ring, I decided to get a custom made anniversary band made as well. That turned out beautifully too. The store is really lovely inside and the service warm and professional.read more
Natalie Anteby
Natalie Anteby
20:49 03 Nov 18
The most incredible jeweller out there. I had a silver ring that was splitting in two, with two very loose jewels that were no longer connected as the bar holding them together broke and the ring was overall very dirty. Sevag was extremely professional, he explained the process of cleaning and fixing my ring, he fixed it in a timely fashion and when I got it back it looked brand new. I highly recommend coming here for any cleaning or work needed for jewelry! Thanks again Sevag! 🙂read more
Dan Grossi
Dan Grossi
02:42 28 Nov 18
I can't speak highly enough of Eddie and Arax Jewellery. I first went to Arax to have a custom engagement ring made with some very specific ideas in mind and a lot of questions. Eddie was very patient and reassuring throughout the entire process. He reassured me that he was making the ring as though it was for his own daughter and I believe it. In the end he delivered a truly stunning ring that exceeded my wildest expectations. It's clear that he has the eye, the years of experience and takes great pride in his work. Eddie is a consummate professional and a true craftsman, and that's true of any one of his family in the shop. I recommend Arax without reservation.read more
Clement Obasi
Clement Obasi
18:01 05 Dec 18
Thanks today for your professionalism and excellent service. I appreciate the fact that you even sent the pictures of all the watches I asked for to me.read more
M W
M W
21:16 14 Dec 18
We have been buying all of our jewellery from Arax for over 20 years impeccable quality and service.read more
Chris Lumb
Chris Lumb
19:27 02 Jan 19
They did an excellent job replacing the setting of my wife's wedding ring. The ring came back the same day polished and shining like new.read more
Alison Anderson
Alison Anderson
15:46 13 Jan 19
I recently received an emerald ring as a gift, but it needed to be sized before I could enjoy it. After reading the reviews, I took the ring to Arax. You will not be disappointed! They are friendly, knowledgeable and highly professional. The service was excellent and quick - I had my ring sized as well as my platinum wedding rings checked and cleaned within 24 hours. I’ll definitely be a returning customer. Thank you!read more
Nigel Chang
Nigel Chang
01:35 16 Jan 19
I had reached out by email on a Tuesday to see how much it would cost to repair a chain. I showed up the following Saturday without calling first and the gentleman was in the middle of something. Instead of sending my away, he took 10 minutes away from what he was doing and repaired my chain for me. Great service!read more
Ian Mak
Ian Mak
19:28 23 Jan 19
I had a very positive experience with Arax jewellery. Service is top notch and they did a great job with minor repairs to my watch. I will most definitely be returning in the future and would recommend highly!read more
Emily Sale
Emily Sale
17:14 21 Feb 19
Amazing customer service, fair prices and beautiful jewellery! I will definitely be returning as a customer and recommend to anyone looking to have anything repaired or are looking for something new.read more
Erin Fenwick
Erin Fenwick
19:42 09 Mar 19
Thank you Arax Jewlery and Sevaj for fixing my jewelry so quickly and beautifully! Whenever a clasp breaks or I need a watch battery replacement I always go to Arax! 10/10 recommend for wonderful service and beautiful jewelry. Thank you!read more
Faygie Bercovitch
Faygie Bercovitch
21:33 14 Mar 19
Truly amazing customer service!! They changed my watch battery at a fraction of the price that I was quoted elsewhere, and repaired my second watch while I waited. I would highly recommend them and they are officially my "go to" jewellers now.read more
Jason Maddigan
Jason Maddigan
19:27 02 Apr 19
Ask for Sevag! I went in for a in person appraisal and received a very warm welcome along with excellent service and an education on what I was getting appraised. He went above & beyond expectations. His knowledge is top rate along with a lengthy history in the business. Although I didn’t buy, he gained a customer for life in the 20 minutes I spent with him. He’s as honest as they come.Thanks again Sevag! You’re a good man.read more
Bonnie Kwong
Bonnie Kwong
21:45 05 Jun 19
Amazing service and staff! Sevag was so friendly and helped me with whatever I needed.
Emma Ferguson
Emma Ferguson
16:40 06 Jun 19
I brought in my medic alert bracelet that needed to be fixed and since it was a medic alert bracelet, they fixed it in 15 minutes. They even polished it and made it look brand new. I was very satisfied with Sevag and his work. Would highly recommend their service.read more
Karen Willer
Karen Willer
15:01 28 Jun 19
I have the most wonderful experience dealing with Arax Jewellers. The highest quality service workmanship and honesty. I would recommend them every time for any special gift or engagement ringread more
Richard Thompson
Richard Thompson
13:44 08 Jul 19
This weekend my partner and I dropped by to have a watch battery replaced in a Skagen watch. This was our first visit to the store and we were warmly welcomed by the team. We were truly impressed with the modern hand crafted pieces on display. They truly are wearable works of art. With superior technical skills and knowledge, Arax Jewllery will be our new favourite jewellers.read more
Anthonia Clarke
Anthonia Clarke
21:14 12 Jul 19
I first went to Arax Jewellery many years ago at the Don Mills Shopping Centre. I bought several pieces of jewellery there than, and I was SO impressed with the way I was treated. What I call the Old Fashion way because I cannot remember the last time I was treated this way in any store, for many many years. Sincere kind words of wisdom, honesty and highly professional. I was sad to see the mall demolished and with that the disappearing of my favourite jewelry store Arax. Now, many years later, they are back in my neighbourhood at 808 York Mills Road at York Mills Gardens. I am so pleased to see them back here. I brought in several rings that had to be enlarged as well as a pearl earring that was part of a set, necklace, ring, earrings, that I had bought many many years ago at Arax. Something was broken of the earring and the pearl had fallen out, probably from wearing them so often. In the end Eddie did not charge me for fixing a post that was broken on that earring, glueing the pearl back in PLUS taking out all the other pearls and glueing them back to make sure I would not loose any pearls. Imagine, MANY MANY years later Eddie still gives me quality Customer Service! The rings look beautiful, like brand new and I am SO happy to be able to wear them again.I recommend Arax Jewelry to ANYONE looking for that SPECIAL gift for that SPECIAL someone.You shall NOT be disappointed in the quality of Craftsmanship nor in the amazing friendly Customer Service.Be well Eddie, all the best to you and your family.I’ll be back.Tonny Clarke.read more
Dave Ivey
Dave Ivey
23:50 16 Jul 19
So happy with the tremendous care I have received! After my father's death, I had his ring enlarged to fit me. There were some challenges getting it done, but the staff at Arax Jewellery were persistent and got it to work- which was greatly appreciated as this ring has such sentimental value to me. I highly recommend Arax Jewellery. Fantastic customer service!!!read more
Troy Chiu
Troy Chiu
20:23 22 Jul 19
Went to go get my watch band adjusted and it was done very quickly and free of charge. Fantastic customer service, would definitely come back in the future!read more
Samir Haddadi
Samir Haddadi
22:31 24 Jul 19
Had the pleasure of dealing with Seve for getting my platinum band polished. He offered to stay back and accommodated my last minute request and had it looking brand new in 20 mins. Great service and friendly staff, will definitely visit again in the near future.read more
N Sama
N Sama
18:17 28 Aug 19
I came in for appraisal, and information. Amazing service. Intelligent, very thorough and trustworthy. (And he’s cute, handsome lol) I walked around checking the store out, very clean and beautiful jewellery. I highly recommend coming in.read more
michael t
michael t
23:39 05 Sep 19
Amazing customer service and quality workmanship. Sevag provided an exceptional experience. Thank you!read more
michael t
michael t
23:39 05 Sep 19
Amazing customer service and quality workmanship. Sevag provided an exceptional experience. Thank you!read more
Elaine Schillinger
Elaine Schillinger
20:48 21 Sep 19
I am so pleased with my anniversary gift from my amazing husband. Thank you so much Eddie for all your help today.read more
Alan H
Alan H
01:07 07 Oct 19
These guys were great particularly Sevag . Brought my ancient Medical Alert Silver (gift) bracelet in as had lost due to link falling off/breaking. They do free repairs to Medical Alert bracelets which saved me $40 compared to mall Jeweler store. I opted to have phone # engraved on it since was not there already and price/time was very reasonable and came back polished which was a nice touch. When it comes to Jewelry it all about trust and they have earned mine.read more
MStamos
MStamos
19:26 01 Nov 19
The search to acquire my first Ball watch ended when I reached out to Sevag from Arax in Ontario as Manitoba does not have an Authorized Ball watch Dealer. Arax Being an Authorized Ball watch Dealer I e-mailed Sevag to see if he could get me the Ball Hydrocarbon Submarine Warfare.Within a couple of days and a couple of conversations on the phone the deal was closed. The watch was ordered on the 23rd of October and I received it on my doorstep on November 1 st. Sevag made the whole transaction from the first e-mail to the package delivered to my door worry and hasel free. For me it was a big purchase but I had trust in Sevag and he delivered.Thnk you.read more
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