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What our customers are saying about us

 

What our customers are saying about us

When I decided I wanted to ask my girlfriend to marry me, I knew I needed a ring but didn’t know where to start. I decided to go to ARAX Jewellery.

Upon arrival, the friendly and professional staff showed me possible rings. Sevag sat me down and gave me a tutorial on diamonds. I had no idea!!! Although they were nice, they were not what I had in mind. Based on a picture of a ring I had, Sevag helped me design a custom ring for my Fiancée. They were courteous and professional with their work and service. A few weeks later I got the beautiful ring and asked my girlfriend to marry me. She said yes!!! Shant Kalache

My wife had both her wedding and engagement rings stolen when our house was robbed. Eddie and the team at Arax Jewellery made it their personal mission to ensure that the new rings were not only in line with what we could claim through our insurance company, but also better than what we had before. We were replacing “big box” store rings – what we got from Arax Jewellery were handmade and exquisitely designed. The diamonds were stunning and of the best quality – Eddie worked so hard to find the perfect ones for our rings. Best of all, we were treated like family throughout the whole process. The robbery was terrible, but in the end, Arax Jewellery made us happy (and lifelong) customers. Richard Marginson

I went to Arax Jewellery on the recommendation of two colleagues to get a custom-designed engagement ring made. I cannot speak highly enough of the service I received or how I felt like the staff genuinely cared about the milestone I was preparing for. Eddie worked with me every step of the way with kindness and patience – even when I had silly questions (because hey, I knew nothing about jewellery!) I visited the store again with my fiancée this past week to look at watches and wedding bands – suffice it to say we’re customers for life and I’d recommend the folks at Arax to anyone I know. Johnny H

I can’t express how incredibly pleased I am with the service, honesty and care Arax shows its customers. I went to Arax with my grandmother’s wedding band, which had been completely wrecked by another jeweler in resizing it. Eddie worked his magic and made my ring look like new again.

I had previously been to Arax over a decade ago. Nothing has changed, still phenomenal workmanship and customer care.

Thank you so much Arax. I will be recommending you to everyone I know! Nick P

Ever since Arax moved to Longo’s Plaza at York Mills and Leslie I have taken several pieces of jewellery there for repairs. I have also purchased a piece of jewellery handcrafted for me and it turned out perfectly. Always a positive experience and excellent service. Myrna Hanet

CA S
CA S
03:17 18 Jun 18
When we originally met Eddie to discuss adding diamonds to my platinum engagement and wedding band Eddie provided us with precise details of what he was going to do and gave us a very good idea of how it was going to look like after it was finished and when we finally saw the finished product it was more beautiful than we could have imagined!The story doesn’t end there...after a few months later I had damaged my engagement ring so severely that the shape of it was no longer round and was very upset so we took it back to Eddie to see if he could fix it and after a week he restored it to its’ original state and again we could not believe the skill and expertise this man possesses.Also just to let you know this is the first review we have ever written for anyone but we felt compelled to write it because we were so pleased with the amazing personal service and custom craftsmanship we received from Eddie. Also every time we visit Arax we receive a warm welcome from his family and they are the nicest people you would ever want to meet.God bless you and your family and thanks for everything!Catherine and Victorread more
Dayle B
Dayle B
16:19 20 Jun 18
Fabulous store. Nice people. Excellent work. Fair price. That about sums it up. Thanks Eddie for the beautiful job you did resizing my channel set diamond band. You went above and beyond my expectations. I've already recommended ARAX JEWELLERS to friends and neighbours.read more
SeancGilchrist
SeancGilchrist
18:06 21 Jul 18
Great service, clean/ professional environment, and fast/ high quality work. After calling a handful of shops, I came into Arax Jewellers to get a ring resized. The price was fair, and the work was done with in a day! They also gave me a rough appraisal and polish on 3 other pieces for no charge. My ring was expertly done. Can't tell it had been upsides at all. It was shining so bright after they cleaned it up. I was truelly impressed. (In response to the man with the negative review commenting on how many of the reviews may be fake due to first time reviews. The gentleman I delt with did mention "if you are happy with our work please leave us a positive review on Google". To which my response was "I was already planning on leaving 5 stars!" It makes sense how someone would want to review for the first time after such an enjoyable experience. Just my two cents.)read more
Phillip Choi
Phillip Choi
20:43 10 Apr 18
Once I walked into the store, I was provided with excellent customer service. I felt like I was part of the family and was treated with the utmost care. I was very satisfied with my experience at Arax as they are very knowledgable and extremely professional. I will definitely come back as the service was perfect and their select of jewellery are all handmade on-site with such creativity.read more
xiaotong zhang
xiaotong zhang
14:26 22 Jun 18
Very nice store. Sevag is very professional and gave me pretty good advice, which helped me a lot. A totally trustworthy store.read more
Michelle Yeu
Michelle Yeu
17:44 18 Sep 18
I went into Arax initially back in January to ask about resetting my diamond into a halo setting. Sevag was professional and answered all my questions. I returned to the store a few months later when I was ready to reset the ring. I showed Sevag a photo of what I wanted, they came up with a rendering then an actual model. We discussed the size of the diamonds to be used and cost etc. Once I approved it, the ring was made in a couple of weeks along with an appraisal report. The ring was exactly what I asked for and it is beautiful. After I saw the my ring, I decided to get a custom made anniversary band made as well. That turned out beautifully too. The store is really lovely inside and the service warm and professional.read more
Natalie Anteby
Natalie Anteby
20:49 03 Nov 18
The most incredible jeweller out there. I had a silver ring that was splitting in two, with two very loose jewels that were no longer connected as the bar holding them together broke and the ring was overall very dirty. Sevag was extremely professional, he explained the process of cleaning and fixing my ring, he fixed it in a timely fashion and when I got it back it looked brand new. I highly recommend coming here for any cleaning or work needed for jewelry! Thanks again Sevag! 🙂read more
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